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Meaning & use

client focused

adjective·Advanced

Last updated

UK/ˌklaɪənt ˈfəʊkəst/
US/ˌklaɪənt ˈfoʊkəst/

Meanings

  1. adjectivecomparable

    Putting the needs and satisfaction of customers first in the way a business or team works.

    Grammar: Used mainly before a noun (a client-focused approach) or after a linking verb (our service is client-focused).

    Patterns

    • a client-focused approach
    • be client-focused
    • become more client-focused

    The new manager wants a client-focused culture in every department.

    Their client-focused service has won several industry awards.

    We need to be more client-focused and answer emails faster.

  2. adjectivecomparablebusiness

    Organized or designed around what clients want rather than around internal rules.

    Grammar: Often describes policies, strategies or training; can be used before a noun or after 'be'.

    Patterns

    • client-focused training
    • a client-focused strategy
    • remain client-focused

    The company introduced client-focused training for all new staff.

    A client-focused strategy means listening before selling.

    Their client-focused policies reduced complaints by half.

Word forms

comparativemore client focused
superlativemost client focused

Common combinations

client-focused approach
A client-focused approach helped us keep long-term customers.
client-focused service
The hotel is known for its client-focused service.
client-focused culture
Building a client-focused culture takes time and training.
highly client-focused
She is highly client-focused and always follows up.

Synonyms and how they differ

customer-focused
Means almost the same; use it when the business serves the general public rather than professional clients.
customer-centric
A more formal business term with the same idea, often used in marketing and strategy writing.
service-oriented
Focuses on giving good service, which may include but is not limited to clients' needs.

Opposites

inward-lookingproduct-focused

Word family

client noun
A person or company that pays for professional services.
focus verb
To give attention to something; 'focus on clients'.
focused adjective
Giving clear attention to a goal or task.

Commonly confused: client focused or client-centered?

client focused vs client-centered

Common in counseling and healthcare, where it means treating the client's personal needs as central; 'client-focused' is more common in business contexts.

Practice

The company redesigned its website to be more ______ and easier for customers to use.

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