Meaning & use
customer-friendly
Last updated
Meaning
adjectivecomparable
Easy for customers to deal with, understand, or use; designed with customers' needs in mind.
Grammar: Describes a thing or system, not a person: a customer-friendly website, not a customer-friendly manager.
Patterns
- customer-friendly service
- customer-friendly design
- be customer-friendly
The bank introduced a customer-friendly app that lets you open an account in minutes.
Their return policy is very customer-friendly: you can send anything back within 90 days.
We need a customer-friendly way to explain these fees.
Word forms
| comparative | more customer-friendly |
|---|---|
| superlative | most customer-friendly |
Common combinations
- customer-friendly policy
- The airline's customer-friendly policy allows free changes.
- customer-friendly interface
- A customer-friendly interface reduces support calls.
- customer-friendly approach
- They took a customer-friendly approach to complaints.
- make something customer-friendly
- We redesigned the form to make it more customer-friendly.
Synonyms and how they differ
- user-friendly
- Focuses on anyone using a product, not specifically buyers or clients; use it for software and devices.
- convenient
- Suggests something saves time or effort, but does not necessarily mean it is designed for customers.
Opposites
Word family
- customer noun
- A person who buys goods or services from a business.
- customer service noun
- Help a company gives to people who buy its products.
Commonly confused: customer-friendly or customer friendly?
customer-friendly vs customer friendly
Same meaning; the hyphen is optional, but it is more common before a noun (customer-friendly staff).
Practice
Which sentence uses 'customer-friendly' correctly?
Choose one answer.
The adjective describes a thing or system, so 'The new booking system is more customer-friendly' is correct. Option A describes a person's behavior toward employees, not customers; option C uses it as an adverb; option D uses it as a verb.
Make it your own
Write a sentence using “customer-friendly”, then check it and compare it with the examples above.